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Sanober Azfar

Return & Exchange


We ship worldwide from our Karachi office via DHL & shipping charges are calculated at the checkout. Once your item has been processed & dispatched it is usually delivered within 3-7 days*.


Shipping Processing Time

On the product page for each item, you'll see a dispatch estimate. E.g. 4-6 weeks. Some of the items are already in stock and they ship much quicker.

However some items are made to order & are manufactured based on your measurements, which takes a longer time. In case you have questions regarding the shipment time please email us at


Orders Multiple Objects

If your order has multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready.

However, if you wish to receive some products earlier, please email us at with your order number, we shall do the needful.


Shipment Tracking

After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.

You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of by inserting the tracking number


Order Delays

Firstly, we'd like to apologize. We work hard to reduce lead times and avoid delays, which we let you know about if & when they arise. If you've been waiting longer than you should have and
you haven't heard from us, please email us at & we will get back to you within 48 hours.



Import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.

If you have any questions or estimates of duty charges* please email us at

*Estimated Duty Charges are to be used as a guide only and are based on time from order. cannot take responsibility for inaccuracies."


Return Policy

We are unable to accept returns on any products unless it is a damaged product. If damaged, we request to return within 10 working days. For returns please contact us at


Cancellation & Refund Policy

You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances (i.e. National Holiday). Any accepted
cancellation beyond 24 hours will be exclusively at the discretion of

A cancelled order will result in a credit to the user’s credit card/account. Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7
business days.



All alterations have a minimum lead-time of 12 - 20 days depending on the extent of alteration required. takes 4 days to confirm the alteration after receiving a request.  An alteration request is considered confirmed only when approves it.

Wholesale Enquiries & Order

Please contact us on if you have any wholesale requests.

Customer Service
+92300 0881519 / +92300 0881520
Our customer service is available only on week days during working hours (10 AM to 6 PM)