GENERAL POLICY
Every Sanober Azfar outfit is handcrafted with exceptional care, artistry, and attention to detail. Our pieces are made to order, tailored for each client, and finished by skilled artisans using traditional techniques. Due to the bespoke nature of our work, all orders that are delivered correctly and match the product details shared at the time of purchase are considered final sale. We do not offer returns or exchanges on correctly delivered items under any circumstances.
HANDCRAFTED VARIATIONS
Our designs feature hand-embellishment, embroidery, and artisanal techniques. Slight variations in color, placement of motifs, sequins, beads, or embroidery are natural characteristics of handcrafted garments and are not considered defects.
COLOR DISCLAIMER
Product colors may vary slightly due to lighting, device screens, and photography. A mild shade difference does not qualify for a refund or exchange.
SIZING DISCLAIMER
All size selections are the customer’s responsibility. Sizing issues resulting from incorrect measurements, selection error, or preference change are not classified as defects and are not eligible for return, exchange, or refund.
DEFECTIVE ITEMS
Quality Control
Each outfit passes through multiple inspection stages, including stitching, finishing, embellishment, and final packaging. We ensure every article meets our quality standards before dispatch.
If You Receive a Defective Item
If you believe your item has a defect, you must notify us within 48 hours of delivery via:
- WhatsApp: +92 300 0881520
- Email: sales@sanoberazfar.com
Please include:
- Order number
- Description of the issue
- Clear photos/videos of the defect
- Any additional relevant information
Return Process for Defective Items
- Report the concern within 48 hours with complete evidence.
- After review and approval, you will be asked to return the item to our Pakistan address.
- All return shipping and customs charges are the customer’s responsibility.
- Once received, our team will conduct a detailed inspection.
- Depending on findings, the resolution may be:
• A replacement
• Store credit
• In rare, fully verified cases — a refund
Evaluation Standard
Defects are assessed through internal quality checks, comparison with your original order, and handwork standards. This evaluation determines the final outcome.
Final Decision Authority
Sanober Azfar reserves the right to approve or deny defect claims, replacements, and refunds after inspection.
ORDER CANCELLATION POLICY
Eligibility
Order cancellation requests are accepted within 24 hours of placing the order. After 24 hours, cancellations are generally not possible as production may have begun.
How to Request a Cancellation
Contact us within 24 hours via:
- WhatsApp: +92 300 0881520
- Email: sales@sanoberazfar.com
Please provide:
- Your order number
- The reason for cancellation
Refund Method
- Approved cancellations are refunded as store credit equal to the paid amount.
- Store credit must be used within 1 month.
- Processing time: 7–14 business days after approval.
Non-Cancellable Orders
- Final sale items
- Custom-made, made-to-measure, or personalized orders once production has started
Confirmation
You will receive an email or WhatsApp message confirming the status of the cancellation request.
Customer Responsibility
Customers are responsible for providing correct order and measurement information and contacting us within the allowed time frame.
Policy Updates
Sanober Azfar may revise or update this policy at any time. Any changes will be displayed on our website.